Is My Best Friend Pet Services bonded and insured?
Absolutely! We carry our bonded insurance through NAPPS (National Association of Professional Pet Sitters).
Do you offer discounts?
Yes we do! We proudly support our local heroes. My Best Friend Pet Sevices offers reduced pricing to active and retired military service men and women, San Antonio Police and Fire Departments, local Emergency Medical Technicians, and USAA employees.
How do I know who is coming to pet sit while I am away?
At our initial meet and greet, you will have the opportunity to interview your family’s primary caregiver. Your primary caregiver will be responsible for all of your reserved pet sitting visits.
Every primary caregiver has an alternate caregiver in case of emergencies*. Your support caregiver is properly briefed and informed of all instructions given by you. Our goal is to maintain a high level of consistency and quality services to your family!
*Unforeseen emergencies are instances where icy roads, flooding, gridlocked traffic, etc. prevent our caregivers arrival at your home in a timely manner.
Can my best friend pet services run my dog versus just a walk?
Our fitness clients enjoy the perks of having athletic trainers. Before starting any exercise program, your pet(s) will receive a free fitness evaluation. This comprehensive assessment helps our trainers customize a workout schedule that best suits your pets health needs and physical abilities.
*Don’t forget your cats, ferrets potbellied pigs, small farm animals, and guinea pigs! These pets need fresh air, and can be exercised outside, too.
Will my caregiver still work in bad weather?
South Texas weather can change on a dime! Your caregiver will make it to your home regardless of rain, snow, flooding, or gridlocked traffic. We can still exercise your pet, and stop in for potty breaks in light rain showers. If the weather is more severe, we will shorten potty breaks or reschedule fitness appointments.
*In the case of icy roads, we may arrive up to an hour late. My Best Friend Pet Services will contact you directly should roads be closed by TX DOT.
Does My Best Friend Pet Services do background checks on all of our caregivers?
Absolutely! All our caregivers must pass local, state, and national background checks. They must have clean driving and criminal records.
What kind of training does my caregiver go through?
Everyone at My Best Friend Pet Services must uphold an unparalleled level of trust, consistency, and high standards.
Every applicant must have a minimum of 3 years prior animal handling experience before we consider them for our interviewing process.
My Best Friend Pet Services’ continuing education and Professional Pet Sitter course of studies includes: First Aid / CPR for small animals, special needs training (medicine administration – including administration of insulin, subcutaneous fluids, large pills, etc), acute special-needs training for paralyzed blind and deaf pets, dominant / fear aggressive animal interactions, and other specialty skills, as needed.
All caregivers are monitored on a regular basis to maintain high quality and consistency.
*Your pet’s health and emotional well-being are our top priorities!